IT Governance – Value Delivery

The second area of IT governance is termed value delivery. Executives must acknowledge that IT brings substantial value to a company and should not view it as a waste of money. Instead, they should perceive the value behind IT and, therefore, be willing to invest resources into it.

For instance, consider a company that implements efficient automated call software. Rather than paying employees to answer calls, the software addresses customer queries, resulting in significant savings. This scenario exemplifies what value delivery aims to achieve.